Learn SIEBEL Business Analyst Course Online At MindMajix

What is CRM?
Any successful company consists of Employees, Business Processes, Technology, and Customers. Customer loyalty and satisfaction is the number one priority for any company. So managing the customer information is very crucial for a company. Also the processing of customer requests like orders, service request, payments is very important. All these factors including many others make up a concept called CRM or Customer Relationship Management.
Siebel Basics
Siebel is the most popular CRM software available in the market. It was first started by Siebel Systems Inc and later taken over by Oracle Corporation on 2006. So Siebel products are now Oracle CRM product.
Siebel Systems, Inc. was founded in 1993 by Thomas M. Siebel and Patricia House. The company grew very quickly and their revenue in 1996 was $39 million. It went public on 1996 and on 2000 their revenue surpassed $1 billion marks. On 2006 Oracle acquired Siebel Systems for $5.8 billion.
 The major releases of Siebel include
■Siebel 98
■Siebel 99
■Siebel 6 (also known as Siebel 2000)
■Siebel 7 (Released in 2001)
■Siebel 8 (Released on 2007)- Current Version
Siebel Tools
Siebel Tools is an integrated environment for configuring the Siebel Application used by Siebel developer. It is a powerful application development environment used to configure to meet the business requirements.
Siebel Tools is not a programming environment like Visual Studio. Rather it is an interface primarily used to create or modify object definitions.
Siebel Overview
Hopefully, the previous topics have given you a little idea about what is Seibel CRM and how it can help a company to be effective.
We also learned how to install Siebel and what the different entities are that Siebel application talks. Below is the summary. Pictorial representation of Siebel functions.
■Configuration File: It is a normal text file with a file extension of cfg. It contains all the parameters that Siebel uses during startup. It is a placeholder for parameters.
■Siebel Client: This is the User Interface of Siebel to which the employee or the customer access. There are different types of clients
■Siebel Tools: It is an Interface or development environment used to configure Siebel Application. This is used by Seibel Developers.
■Siebel Repository: This is a subset of tables in the Siebel Database which stores all the object definition or configuration details including scripts.
■Siebel SRF: Also called as Siebel Repository File (SRF) is a file with extension surf and is the compiled version of Siebel Repository. In short, it is a compiled file.
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