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What is CRM? Any successful company consists of Employees, Business Processes, Technology, and Customers. Customer loyalty and satisfaction is the number one priority for any company. So managing the customer information is very crucial for a company. Also the processing of customer requests like orders, service request, payments is very important. All these factors including many others make up a concept called CRM or Customer Relationship Management. Siebel Basics Siebel is the most popular CRM software available in the market. It was first started by Siebel Systems Inc and later taken over by Oracle Corporation on 2006. So Siebel products are now Oracle CRM product. Siebel Systems, Inc. was founded in 1993 by Thomas M. Siebel and Patricia House. The company grew very quickly and their revenue in 1996 was $39 million. It went public on 1996 and on 2000 their revenue surpassed $1 billion marks. On 2006 Oracle acquired Siebel Systems for $5.8 billion. The major releases